1- Introduction
Introduce new consultants to the world of plumbing.
Course description
The purpose of this course is to introduce newly hired consultants to the terminology and particular basics of the retail plumbing business by demonstrating the link between consumer needs and the products on the market and assimilating the mechanisms of customer relations. With eight separate themed steps, the course ends with various interactions with the trainer as well as skills acquisition evaluations of consultants.
Who should take this course?
- new consultants who want to familiarize themselves with specific industry vocabulary while applying new skills, acquired during this course, related to receiving customers in the store.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan
(given to consultants during training) - estimates and supplier and manufacturer catalogues in training ground
2- Kitchens and utilities
Acquire and perfect knowledge of kitchen plumbing equipment.
Course description
This course covers all types of kitchen plumbing products. The curriculum will help consultants understand and assimilate the basics of shapes, materials, colours, warranties, and types of kitchen sink installation, as well as associated accessories such as faucets, garbage disposals and complementary items. At the end of this training session, consultants should be able to work independently thanks to the various scenarios developed by the trainer, as well as a skills assessment. The content of this course is presented over 10 distinct learning themes.
Who should take this course?
- new consultants who need to acquire the skills required for service consultants of kitchen plumbing products.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- Details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
Duration: 6H
3- Porcelain products
Acquire and perfect knowledge of porcelain bathroom products.
Course description
This course aims to help students acquire new knowledge about porcelain bathroom fixtures, and help consultants develop the judgement needed to make the right product offer in a client consultation situation. Students will explore the techniques and product differences among manufacturers of porcelain fixtures including sinks, toilet, urinals, etc. With eleven separate learning themes, this training includes trainer-led scenarios and candidate skills assessments.
Who should take this course?
- new consultants who need to acquire knowledge of the world of porcelain bathroom fixtures.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
4- Shower world and its components
Quickly master the main features of a shower configuration and layout
Course description
This course is designed to teach consultants all the possible configurations and compatibilities with the shower doors and bases available on the market today. At the end of this course, consultants should be able to know the difference in quality among shower products while respecting size constraints and customer budgets by selecting the right product to meet the client’s criteria. The trainer will teach the techniques listed in the lesson plan in thirteen steps. Consultants will be required to demonstrate their grasp of the subject through scenarios and consultant skills assessments.
Who should take this course?
- new consultants who need to develop a skill that makes up a major part of plumbing sales.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 9H
Duration: 9H
5- Bath taps
Learn, analyse and understand the differences and market segments of bathrooms taps
Course description
This course presents all tap and faucet sets offered and how they best apply to the customer’s needs, whether a shower, tub, bidet or sink. At the end of this training, consultants should be able to develop specific tools the trainer has given them to determine the right choice for a customer to make from the different types available. After thirteen separate learning steps including scenarios, consultants will be asked to demonstrate their new skills in assessments to be done at course end.
Who should take this course?
- new consultants who need to develop this skill to understand and continue to learn about Themes 3, 4 and 6
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
6- Tubs
Understand the place and use of the tub in the bathroom.
Course description
This course will teach consultants about the multitude of tubs available in an ever-changing market, in terms of shapes, materials, and manufacturer origin. Also, consultants will be led through consumer choices such as whirlpools and spa tubs. At the end of this course, consultants will be comfortable navigating this vast market segment, and able to help consumers make relevant, informed choices for their own comfort, aesthetics, quality and price needs. To ensure sales autonomy, consultants are given scenarios to role-play and are assessed by the trainer. Training is given in thirteen distinct learning points.
Who should take this course?
- all new consultants who need to acquire skills and knowledge they will need in the bathtub sector with regard to the basic work involved in setting up a bathroom.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 9H
Duration: 9H
7- Reading drawings and plans
Master the technique of reading and creating plans to fit a bathroom.
Course description
The purpose of this course is to develop drawing reading skills to understand and apply the concepts from the plans when organizing bathroom fixtures. Thanks to the knowledge acquired in this course, consultants will be able to develop quotes and orders that meet consumer needs. This seven-step learning theme course is a prerequisite for training 10-Quotes and orders. Skills assessment and role-playing are integral parts of the trainer’s lesson plan.
Who should take this course?
- new consultants who need to develop the ability to lead a productive sales interview with a client based on a drawing, or to draw up a plan to fit a bathroom.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
8- Vanities and complements
Use this module to teach how consultants can demonstrate specialities and specifics in the showroom.
Course description
This course develops the consultant’s skill and knowledge in the showroom by using the vanity as a sales tool. This training demystifies the general perception of consumers and industry of an expensive, complex product. The purpose of the Complements module is the complete the consultant’s skills set in terms of consumer offers, such as heating units and decorative accessories. Scenarios and skills assessments are also essential parts of the training. In eight separate learning themes developed by the trainer.
Who should take this course?
- new consultants who need to understand the importance of this sales tools to make it an effective, convincing vehicle while standing apart from the competition by offering a unique product.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
Duration: 6H
9- Supply chain
Understand and analyse information about the plumbing supply chain.
Course description
The purpose of this course is to introduce to consultants all the steps to go through in ordering a product, wait times, receiving, and delivering the end product to the consumer. With this training, consultants will be able to explain certain constraints related to the availability of products offered to consumers when they first take the order. They will also be ready to provide efficient after-sales service to their customers once they grasp the information regarding the main players that affect the smooth delivery of merchandise. This course is given in seven learning steps including skills assessment.
Who should take this course?
- new consultants who need to develop and perfect their skills following the acquisition of the previous modules on products (2, 3, 4, 5, 6, 8) who wish to understand the mechanisms of supply and after-sales service for materials following a sale.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
10- Quotes and orders
Manage and understand how to write up quotes and orders.
Course description
The purpose of this course is to place the consultant in a situation where an order is taken and written up following a strict writing protocol to help prevent errors and omissions in this type of exercise. The consultant will also learn to use product specifications to share them with retail customers and contractors. This course is given over ten learning themes, and scenarios will be maximized by the trainer to explore different applications. The course conclude with consultant skills assessment.
Who should take this course?
- new consultants who must write accurate quotes and orders, minimizing procedural errors. Prerequisites: 2, 3, 4, 5, 6 and 8.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
Duration: 4H
11- Scenarios
General summary of materials learned
Course description
The purpose of this course is to summarize the skills set acquired during this training (or experience acquired) through plenty of role-playing to evaluate the degree of autonomy of the consultants, who have preferably taken all the previous courses. Through numerous scenarios developed by the trainer, the consultant should be able to use the tools of psychology and negotiation with consumers learned in the course in actual situations. He should also able to see how the various techniques and sales arguments seen earlier in this training works together. This course is a general evaluation of the consultant’s knowledge in nine distinct learning steps.
Who should take this course?
- new consultants who must demonstrate to the trainer that all aspects mentioned either through taking this training or experience acquired over the years. The trainer can then evaluate the consultant’s degree of autonomy.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
12- Plumbing and hardware
Understand the importance of the complementary parts that make up an omission-free order.
Course description
This training course aims to demystify the technical aspects that are all too often neglected by consultants. Knowledge of the existence of these products (drain types, certifications, custom products) is an essential part of a consultant's overall skill. Knowledge also helps avoid errors of omission on customer orders. In nine learning steps, this training will allow consultants to use all skills acquired in this course or over the years. Role-playing developed by the trainer will help consultants inform or include these complementary products with the consumer during the sales interview.
Who should take this course?
- new consultants who wish to integrate advanced technical notions and information about new technologies and approvals.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 4H
Duration: 3H
1- Introduction
Introduce new consultants to the world of plumbing.
Course description
The purpose of this course is to introduce newly hired consultants to the terminology and particular basics of the retail plumbing business by demonstrating the link between consumer needs and the products on the market and assimilating the mechanisms of customer relations. With eight separate themed steps, the course ends with various interactions with the trainer as well as skills acquisition evaluations of consultants.
Who should take this course?
- new consultants who want to familiarize themselves with specific industry vocabulary while applying new skills, acquired during this course, related to receiving customers in the store.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan
(given to consultants during training) - estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
2- Kitchens and utilities
Acquire and perfect knowledge of kitchen plumbing equipment.
Course description
This course covers all types of kitchen plumbing products. The curriculum will help consultants understand and assimilate the basics of shapes, materials, colours, warranties, and types of kitchen sink installation, as well as associated accessories such as faucets, garbage disposals and complementary items. At the end of this training session, consultants should be able to work independently thanks to the various scenarios developed by the trainer, as well as a skills assessment. The content of this course is presented over 10 distinct learning themes.
Who should take this course?
- new consultants who need to acquire the skills required for service consultants of kitchen plumbing products.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- Details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
3- Porcelain products
Acquire and perfect knowledge of porcelain bathroom products.
Course description
This course aims to help students acquire new knowledge about porcelain bathroom fixtures, and help consultants develop the judgement needed to make the right product offer in a client consultation situation. Students will explore the techniques and product differences among manufacturers of porcelain fixtures including sinks, toilet, urinals, etc. With eleven separate learning themes, this training includes trainer-led scenarios and candidate skills assessments.
Who should take this course?
- new consultants who need to acquire knowledge of the world of porcelain bathroom fixtures.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 9H
4- Shower world and its components
Quickly master the main features of a shower configuration and layout
Course description
This course is designed to teach consultants all the possible configurations and compatibilities with the shower doors and bases available on the market today. At the end of this course, consultants should be able to know the difference in quality among shower products while respecting size constraints and customer budgets by selecting the right product to meet the client’s criteria. The trainer will teach the techniques listed in the lesson plan in thirteen steps. Consultants will be required to demonstrate their grasp of the subject through scenarios and consultant skills assessments.
Who should take this course?
- new consultants who need to develop a skill that makes up a major part of plumbing sales.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 9H
5- Bath taps
Learn, analyse and understand the differences and market segments of bathrooms taps
Course description
This course presents all tap and faucet sets offered and how they best apply to the customer’s needs, whether a shower, tub, bidet or sink. At the end of this training, consultants should be able to develop specific tools the trainer has given them to determine the right choice for a customer to make from the different types available. After thirteen separate learning steps including scenarios, consultants will be asked to demonstrate their new skills in assessments to be done at course end.
Who should take this course?
- new consultants who need to develop this skill to understand and continue to learn about Themes 3, 4 and 6
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 9H
6- Tubs
Understand the place and use of the tub in the bathroom.
Course description
This course will teach consultants about the multitude of tubs available in an ever-changing market, in terms of shapes, materials, and manufacturer origin. Also, consultants will be led through consumer choices such as whirlpools and spa tubs. At the end of this course, consultants will be comfortable navigating this vast market segment, and able to help consumers make relevant, informed choices for their own comfort, aesthetics, quality and price needs. To ensure sales autonomy, consultants are given scenarios to role-play and are assessed by the trainer. Training is given in thirteen distinct learning points.
Who should take this course?
- all new consultants who need to acquire skills and knowledge they will need in the bathtub sector with regard to the basic work involved in setting up a bathroom.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 9H
7- Reading drawings and plans
Master the technique of reading and creating plans to fit a bathroom.
Course description
The purpose of this course is to develop drawing reading skills to understand and apply the concepts from the plans when organizing bathroom fixtures. Thanks to the knowledge acquired in this course, consultants will be able to develop quotes and orders that meet consumer needs. This seven-step learning theme course is a prerequisite for training 10-Quotes and orders. Skills assessment and role-playing are integral parts of the trainer’s lesson plan.
Who should take this course?
- new consultants who need to develop the ability to lead a productive sales interview with a client based on a drawing, or to draw up a plan to fit a bathroom.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
8- Vanities and complements
Use this module to teach how consultants can demonstrate specialities and specifics in the showroom.
Course description
This course develops the consultant’s skill and knowledge in the showroom by using the vanity as a sales tool. This training demystifies the general perception of consumers and industry of an expensive, complex product. The purpose of the Complements module is the complete the consultant’s skills set in terms of consumer offers, such as heating units and decorative accessories. Scenarios and skills assessments are also essential parts of the training. In eight separate learning themes developed by the trainer.
Who should take this course?
- new consultants who need to understand the importance of this sales tools to make it an effective, convincing vehicle while standing apart from the competition by offering a unique product.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
9- Supply chain
Understand and analyse information about the plumbing supply chain.
Course description
The purpose of this course is to introduce to consultants all the steps to go through in ordering a product, wait times, receiving, and delivering the end product to the consumer. With this training, consultants will be able to explain certain constraints related to the availability of products offered to consumers when they first take the order. They will also be ready to provide efficient after-sales service to their customers once they grasp the information regarding the main players that affect the smooth delivery of merchandise. This course is given in seven learning steps including skills assessment.
Who should take this course?
- new consultants who need to develop and perfect their skills following the acquisition of the previous modules on products (2, 3, 4, 5, 6, 8) who wish to understand the mechanisms of supply and after-sales service for materials following a sale.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 6H
10- Quotes and orders
Manage and understand how to write up quotes and orders.
Course description
The purpose of this course is to place the consultant in a situation where an order is taken and written up following a strict writing protocol to help prevent errors and omissions in this type of exercise. The consultant will also learn to use product specifications to share them with retail customers and contractors. This course is given over ten learning themes, and scenarios will be maximized by the trainer to explore different applications. The course conclude with consultant skills assessment.
Who should take this course?
- new consultants who must write accurate quotes and orders, minimizing procedural errors. Prerequisites: 2, 3, 4, 5, 6 and 8.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 4H
11- Scenarios
General summary of materials learned
Course description
The purpose of this course is to summarize the skills set acquired during this training (or experience acquired) through plenty of role-playing to evaluate the degree of autonomy of the consultants, who have preferably taken all the previous courses. Through numerous scenarios developed by the trainer, the consultant should be able to use the tools of psychology and negotiation with consumers learned in the course in actual situations. He should also able to see how the various techniques and sales arguments seen earlier in this training works together. This course is a general evaluation of the consultant’s knowledge in nine distinct learning steps.
Who should take this course?
- new consultants who must demonstrate to the trainer that all aspects mentioned either through taking this training or experience acquired over the years. The trainer can then evaluate the consultant’s degree of autonomy.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 4H
12- Plumbing and hardware
Understand the importance of the complementary parts that make up an omission-free order.
Course description
This training course aims to demystify the technical aspects that are all too often neglected by consultants. Knowledge of the existence of these products (drain types, certifications, custom products) is an essential part of a consultant's overall skill. Knowledge also helps avoid errors of omission on customer orders. In nine learning steps, this training will allow consultants to use all skills acquired in this course or over the years. Role-playing developed by the trainer will help consultants inform or include these complementary products with the consumer during the sales interview.
Who should take this course?
- new consultants who wish to integrate advanced technical notions and information about new technologies and approvals.
- established consultants who want to update their skills.
- students from professional design, architecture, plumbing and other trade schools.
- details of our training approach and lesson plans available upon request.
Training materials
- lesson plan (given to consultants during training)
- estimates and supplier and manufacturer catalogues in training ground
Duration: 3H
Manufacturers
Territories served
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Maritimes